ETERNITY NE

Introduction

Optimizing resources, increasing efficiency and maximizing productivity is inevitable for any business to survive and remain competitive. The small businesses face more operational challenges compared to the large enterprises. They need to be more agile and productive with limited resources. Such businesses need to explore new communication alternatives that come with a lower acquisition cost, lower the day-to-day operational costs and deliver productivity boosting features.


Modern communication systems are versatile, in hand with latest technologies and bring-in advance features and functionalities. But, majority of these communication systems are built for much higher capacities and call for an equally large investment. Thereby, only those from the enterprise cadre seem to be the leveraging the benefits of these advance systems.To extend these benefits to the small businesses, the communication system should offer an affordable solution along with every desired connectivity and resource to work more responsively and productively.


Matrix Presents, ETERNITY NE – The Next Generation IP-PBX built to mature today’s nascent businesses into flourished enterprises, breaking the confines of conventional telephony systems. Right from its perception, each and every attribute of ETERNITY NE revolves around the needs of the small businesses. ETERNITY NE brings complete synergy of the wired, wireless and packet based communication into the SMB premise. The multi-functional persona of NE wipes out the need of investing in multiple devices. With the superior features that it delivers, it puts any small business at par to compete actively with the constantly evolving and challenging surrounding.

 

Key Differentiators

MULTIPLE NETWORKS, SEAMLESS INTEGRATION

ETERNITY NE integrates the legacy and new-generation communication technologies to offer a converged solution. It offers connectivity to all sought networks - POTS, GSM, UMTS (3G) and VoIP on a single platform. The small businesses can now use the cost-effective Voice-over-IP (VoIP) networks for long-distance calling. Mobile networks can be leveraged to avail the benefits of cost and connectivity. The reliable POTS networks still remain an integral part of the communication system.

VoIP calls over UMTS (3G)

 

TRULY MODULAR ARHITECTURE
ETERNITY NE comes in a standard configuration of analog trunk lines and analog and digital extensions for start-up businesses with basic requirements. Its modular design offers the flexibility to integrate GSM, UMTS (3G) and VoIP on the same platform in form of optional,field-pluggable modules. Voice Mail functionality can also be availed with an optional module. An organization can thereby choose its own preferred mix of communication technolgies and functionalitiesand integrate them as and when desired.


RETAIN EXISTING INVESTMENT
Yesterday’s innovations turn into today’s legacy devices, while technology still keeps evolving. New technologies keep emerging and evolving dynamically. Such dynamism is difficult to be adapted and much more difficult for the smaller ones. Fear of transition to new technology and means, heavy investments in newer, multiple systems and the concern for existing telephony system, infrastructure and terminals becoming unusable; holds one from adapting a new communication means.


ETERNITY NE allows for a smooth migration from the old analog telephone system to a new-age IP-PBX and at the same time values original investment made in telephone sets and installation set-ups. ETERNITY NE offers connectivity to the wired POTS, wireless GSM/UMTS(3G) and packet IP networks. The converged platform supports analog and digital extensions along with the new-age mobile and IP extensions. This facilitates seamless communication between multiple networks, using a variety of user endpoints.

 

The multi-function persona of NE reduces the total cost of ownership eliminating the need to invest in third-party equipments such as Auto Attendant, Voice Mail system, Fixed Cellular Terminal, Gateways or SIP servers.


ADVANCE IP FEATURES
ETERNITY NE is an all-integrated IP-PBX with embedded Registrar, Proxy and Presence Server. Up to 16 IP local or remote extensions can be registered with the Registrar Server. The integrated Proxy server performs various call control functions. ETERNITY NE can also register itself as a client with the SIP proxy of a service provider. The services availed thereby can be shared among the various IP users. The integrated Presence server delivers advance features across the IP extensions. An IP key Phone; a soft phone or any device with SIP client may work as an IP extension of ETERNITY NE.


Unlike other IP-PBXs, it provides connectivity to POTS, GSM and UMTS (3G) networks and supports analog, digital and mobile extensions. Irrespective of the networks or the end user devices used, ETERNITY NE allows seamless call routing between various networks and delivers similar features across all user endpoints.

 

Portable Extensions
Teleworkers can connect to ETERNITY NE and its registered users from anywhere, registering their IP extensions to the integrated SIP server of NE. The remote users log in to the SIP server with a user-ID and authentication password.  A change in user location does not necessitate a change in contact-ID.


The IP extension may be registered using fixed-line IP connectivity or the Wi-Fi connectivity. Even in non-availability or absence of wired internet/Wi-Fi connection, users can still register with the SIP server over the GSM/UMTS (3G) mobile networks.

 

ETERNITY NE offers two slots to accommodate GSM/UMTS (3G) interface cards with one SIM per slot. These SIMs can also wirelessly connect to the data services offered by mobile networks and facilitate VoIP Calling.

 

A remote user’s connectivity is maintained even when behind a NAT or firewall. The embedded Dynamic DNS client ensures a remote user can register to the IP-PBX configured for a dynamic IP without any hassle.


Calling any another extension of the system, accessing system trunks or any of the telephony features, remains as simple as dialing from a regular, wired extension. The users of ETERNITY NE can be spread across globe and still enjoy alike features. This also negates the need of any separate or multiple telephone systems at the individual branch locations.


Call Forking
IP based communications offer wider terminal options such as an IP phone, a softphone or mobile with SIP client. SIP provides a mechanism called Uniform Resource Identifier (URI), mapping a user's identity to multiple devices. With ETERNITY NE, up to three such devices can be programmed for a single user. So, when a call is initiated, the same is attempted to all (3) user terminals in parallel, known as call forking.


A user now experiences extended connectivity, no matter whether he uses an office IP phone or his cell phone (with SIP client) while on tour or a soft phone to communicate. The user can pick-up the call from any of the active extension. This also eliminates the need to keep a track of multiple contact addresses of a person.

 

Global User Groups
Multiple extensions can be grouped under a User Group. This facilitates call reception between pre-defined users. On reception of a call, the extensions will ring according to the assigned priorities. With NE supporting IP extensions, the members of a single group can be dispersed across locations.

 

Presence Awareness
Calling from one end of the world, the caller has no surety whether the callee at the other end is available or not. The Integrated presence server of ETERNITY NE maintains and distributes among its users, the presence status of all the registered IP users. Statuses such as, availability of the users (online, offline), their willingness to participate in a communication session (busy, available on phone, out of office and others) and also the preferred mode of communication (call or text messaging) are maintained.

 

Presence status determines a user’s availability and preferred mode of communication, even before a communication session is initiated. Presence notifies that a colleague is available to talk and then uses SIP messages to negotiate the means of communication and establish the actual communication session. Knowing a user's status, it is possible to reach a right contact, in right time and on the right terminal.

 

An IP extension user can alter his presence status at his will and intimate the same to others, instantly, through a Presence and IM client. A caller can view the status of other colleagues on any presence leveraging extension and thereby attempt a call only when the other party is available, reducing the number of failed calling attempts.

 

Instant Messaging (IM)
Instant Messaging is a popular and convenient mode of communication. Ability to communicate via text messages, adds an additional and easy means to communicate with colleagues. Further, with most IM clients, it is possible to alter one’s availability status and intimate the same to others, instantly. ETERNITY NE identifies the users as Presentities (whose status is to be viewed) and Watchers (one who needs to know the status of another user). A Watcher SUBSCRIBES (requests) the presence server for the status of presentity. If the presenter has PUBLISHED (intimated) his status, the watcher can be NOTIFIED (informed) about the status of presentity. An administrator can grant certain users the right to not PUBLISH their status, yet avail the presence and IM functionality.

 

SEAMLESS MOBILITY TO GIVE EXTENDED BUSINESS REACH
Business today has crossed geographic boundaries and so organizations tend to have more and more branch offices along with the workforce roaming in-between the branches and across the geography. These mobo workers leave back their extensions at the office desk and stay disconnected or else use multiple devices and contacts -work, home and multiple cell numbers. The more devices one uses, the more contact-IDs others need to remember in order to reach him. Instead of being user-centric, communication becomes device-centric, leaving it for the callers to guess the device which the callee may be using at an instant. Usage of separate devices and multiple numbers, connecting as a third-party to one’s own colleagues and the inability to leverage any features of the high-end systems, hinders the productivity of this challenged workforce.

 

Mobility Extensions
With support of mobility extensions, ETERNITY NE replicates the functionalities of desk phones on a user’s mobile phone. This allows the field workers to make and receive calls and use system features, while roaming on field, using their standard mobile devices. The mobile users can leverage PBX functions like Transfer, Forward, Voice Mail, Directory Dial, Conferencing and others. ETERNITY NE offers the connectivity to GSM/UMTS(3G) networks with an optional module. It supports all popular frequency bands of GSM/UMTS(3G) networks. Use of a particular frequency band is user selectable.


Direct Inward System Access (DISA)-Automatic
This feature allows a mobile user to access the system without the need to provide any authentication details. A user gets system access based on his CLI. The system can remember 999 such numbers and whenever the user calls the system, it automatically grants him access to dial internal extensions, make long distance or international calls using system trunk resources and access various system features.

 

System Call Back
ETERNITY NE recognizes a list of numbers as its trusted callers and allows them to access system features and resources remotely. Making it simpler, these trusted numbers receive a call back on their mobile phone by just leaving a miss call on the system’s mobile port. On answering the call, these users can be granted system access or landed to the operator or else given a direct inward dial access. Such a call back mechanism brings added benefit of centralizing call billing as the remote workers only need to place a miss call and it is the system which then takes over the complete call activity.

 

INTELLIGENT FUNCTIONS
ETERNITY NE is engineered to deliver all advance features and functionalities to the small businesses. It delivers superior features to its users, such as remembering access codes for easy and speed dialing, forwarding calls to desired extension, establishing conferencing circuits for multi-party conversations, re-attempting calls at unsuccessful trials, screening live calls, recording conversations and many others. Incoming calls can be automatically directed to specific users; else distributed among a group of users as per defined priorities. Outgoing calls are attempted via the most cost-effective network calculating various routing algorithms. The dial plans can be unlike for different users and flexibly revived as per the time of calling.

 

Auto Attendant
A built-in auto attendant enhances the customer calling experience. It keeps an organization running 24×7, greets callers depending upon the time of the day, plays music when customers are on hold, allows the caller to directly reach an extension without operator assistance and does it all in a smooth and pleasant manner. ETERNITY NE can handle up to 5 calls simultaneously, a virtually impossible feat to accomplish for a human operator.

 

Automatic Number Translation
ETERNITY NE offers connectivity to POTS, GSM/UMTS(3G) and IP networks. When a call is placed, the system calculates various algorithms and places the call over the most cost-effective route. The user is thereby not aware of the trunk line used for establishing the call. Also at times, the dialed number needs prefix addition (country/area codes) or stripping to be understood by the destination network. The Automatic Number Translation feature of ETERNITY NE alters the numbers dialed by the users for any such modifications. A user thereby has the convenience of directly dialing desired numbers without worrying on which network the call is going to be placed. This prevents the user from remembering various area/country or trunk access codes, eliminating complex dialing procedures.

 

Caller-ID based Routing
Based on the Caller-ID details, an incoming call can be routed to a pre-defined extension. For example, important business calls may be directed to the higher authorities, calls with specific Caller-ID may be directed to specific departments, while calls from anonymous numbers may be directed to the customer support teams. Users with Digital key phone or IP phone can also have display of the caller ’s name, if programmed accordingly.

 

Least Cost Routing (LCR)
ETERNITY NE helps to reduce telecom cost significantly by intelligently placing outgoing calls depending up on time of call, number dialled or the network to be used.


ETERNITY NE can be programmed to select only a particular trunk line for making long-distance calls. A specific network may be used to make calls during day-time, but a different one for making local calls during night hours. It can even be programmed in such a way that for calling any Mobile number, only a particular trunk line is used. All this happens automatically! With Matrix ETERNITY NE, one can rest assured that every call being made outside your organization is always at the least cost!

 

Logical Partitioning
In fulfillment to the telecom regulatory requirements of different countries, ETERNITY NE comes with special call control feature ‘Logical Partitioning’ which enables flexible programming to allow or restrict calls to be routed between VoIP and Public switched PSTN or GSM/UMTS(3G) networks.

 

Return Call to Original Caller (RCOC)
A call attempt may be unsuccessful if the called party is busy, does not pick up the call or due to any network issues. ETERNITY NE logs such unsuccessful calls in a RCOC table with details about the caller, number dialed and time of call. With these details available, if a call back is received from any of the called number, it is possible to route the call to the specific caller who attempted a call to the concerned number. This greatly reduces communication delay and also eliminates the need for operator assistance to redirect the call. With support for mobility and IP extensions, ETERNITY NE extends the feature utility outside the office premise.

 

Scheduled Call Forward
This feature allows users to forward their extension calls to desired external numbers. Further, it is possible to forward calls to different numbers as per the day-timing. It is a great utility feature for those who can’t afford to miss a single business call.


Imagine, a sales executive, receiving calls at his office extension on his mobile number while making a sales call on the field and receiving the same on his home number during the non-working hours. Each of the ETERNITY NE users can define their own set of preferred numbers at which they would like to receive the business calls and the system delineates the calls accordingly.

 

ADVANCE VOICE MAIL SYSTEM
The integrated Voice Mail in ETERNITY NE is designed to deliver all possible voice applications which typically require an external Voice Mail System.

 

Flexibility
The Voice Mail functionality can be allocated selectively to few or all the users. The voice mail box size is configurable differently for all the NE users. A default 2GB USB stick supports up to 36 hours of recording. The size of voice mail storage is expandable, replacing the USB stick with one having a higher storage. In case, an extension is shared between multiple users, the single extension may be granted multiple mailboxes to maintain message segregation.


Personalized messages recorded in users own voices are played to greet the callers and while guiding them to the voice mail. When busy, user may divert his calls to his voice mail. But, some of these calls may be urgent and may need an immediate attendance. NE allows a user to listen to the call being recorded in the voice mail for few initial minutes. The user can thereby screen an incoming call and decide whether he needs to attend it or continue the storage in voice mail.


In event of non-availability in office, redirecting messages to colleague’s mail box is possible. Individual distribution lists share messages among group of users. Messages can be tagged and forwarded to selective mailboxes or broadcasted to all users at a go. Recording of on-going conversations for future reference and calls made or received from specific numbers can be taped.
Note: Use of call recording feature of ETERNITY NE should be done with compliance to local laws and regulations.

 

 

Message Notifications
ETERNITY NE can be directed to provide a message notification in a multiple ways. Visual, discriminating dial tone, ringers or an audio message-the user can choose the type of message wait indications he needs. The notification may be received immediately, as soon as a message arrives or at scheduled time intervals. External numbers can also be programmed for such notifications; the external number may be a user’s residential number or his mobile wherein he intends to be notified during the non-working hours. The destination numbers can also be different as per the time zone.

 

Remote Access
Voice Mails can be retrieved by calling to Voice Mail server using individual access codes. A Voice Mail can be stamped for its date and time of arrival and can be notified to the user at the time of retrieval. The integrated SMTP client functionality enables a Voice Mail to be delivered as an attachment to the user’s Email-ID. Access to voice mail boxes is secured by individual passwords.

 

SIMPLIFIED MANAGEMENT
The enterprise-grade features and functionalities offered by ETERNITY NE require no special training or high-level of expertise to be managed.

 

Ease of Installation
The system installation is very simple and straightforward that an end user can also do the installation and required configuration. The compact IP-PBX can be mounted in a rack, on the wall or the table-top. Dedicated RJ11 ports are provided to simplify connectivity and cabling. ETERNITY NE can be configured to match the telecom standards of the country where it is installed. Time Zones, Day Light Saving, Date-Time Format, CLIP Variants, Impedance, etc., can be set as per specific country telecom requirements. The multi-function persona of NE saves one from multiple system management and the endless hassle that follows such architectures.

 

Remote Management
ETERNITY NE comes with built-in web server functionality which makes it possible to configure the system from a remote location, saving time and cost of providing essential technical support. It supports multiple languages like English, French, Spanish, German, Portuguese and Italian. An administrator can monitor and manage system features, users and feature access in real-time. A new user can be added, granted calling rights, defined under a user group, granted voice mail access with a few clicks from the intuitive GUI itself. An administrator can also easily monitor the network and various trunks status from the web interface.

 

Monitoring and Management Reports
ETERNITY NE has CDR capacity to record 12000 calls details. The system also maintains a log of its own activities and error reports. Detailed reports can be generated, backed-up and printed for later reference. It also supports debug at various functional levels via an embedded syslog client. These logs can be sent over the IP network for remote diagnosis and troubleshooting.

 

PRODUCTIVITY BOOSTING FEATURES

 

Auto-Redial
ETERNITY NE can be instructed by the user to keep dialing a busy number repeatedly, till the call gets through. The system can be set for auto-redial priority as low or high, wherein the redial intervals and the number of redial attempts vary depending on the priority.

 

Auto-Answer
This enables an operator to answer any incoming call automatically and saves time required to pick up the handset or pressing speaker key again and again. Further, if a headset is used then incoming speech audio can be heard directly on the headset.

 

Distinctive Ringing
The system can be programmed to provide different ring cadences to the user depending on the call origination. Eight types of ringing cadences can be set for different call types like internal calls, calls from boss, emergency, door phone, alarms, auto redial, etc., to alert the users about the type of call they are receiving.

 

Conference
ETERNITY NE supports up to 6 users, office or field employees to participate in a single conference without compromising the speech quality.

 

Conference Dial-in
This unique feature allows participants of a conference to dial into a live conference at a scheduled time just by simply dialing a code. Certainly, a great time-saving feature!

 

Hot Outward Dial
This function is of great use for those stations which make more trunk calls than internal calls. As soon as the station user picks up the receiver, user gets access to the desired trunk line, saving time and effort. This function also offers a variant whereby a specified telephone number may be dialed either immediately as the handset is picked up or after a pre-defined delay.

 

Memory Dialing
ETERNITY NE offers a memory space of 999 numbers where frequently called numbers can be stored along with the name. User can dial any of these numbers with an access code followed by an index number. It is common for all the users. Users with Digital and IP key phone have the flexibility of dialing directly by name and hence are not required even to remember index numbers.


Multi-Stage Dialing
Many times it is required to dial multiple number strings before the actual number. An abbreviated short code can be programmed to replace these long strings of number by shorter codes, with the flexibility to dial all the codes and the number together, instead of dialing in multiple stages.


Priority
Certain calls like call from CEO, call from special or private trunk line, call on hotline, etc. requires higher priority of access over others. ETERNITY NE allows calls from the senior executives get priority over others, instead of waiting to get connected to a station or trunk.

 

COST CONTROL FEATURES

 

Call Budget on Extensions
It allows one to set a monthly call budget individually for all users in order to control the usage of system resources. The system automatically restricts outward dialing privileges of an extension if the user exceeds the call budget value.

 

Call Budget on Trunks
Attractive schemes of free minutes or talk-time per month/year offered by different service providers can be leveraged by defining call budget in terms of amount and minutes on the trunks i.e. TWT (CO) lines, GSM, UMTS (3G) and SIP. Once the budget gets exhausted, it does not allow further outgoing calls. Amount and minutes consumed on each trunk port can be cleared either manually or automatically on specified date of every month, to a specified value.


Call Duration Control
This call control feature is used to disconnect calls after a pre-defined duration. A caller can be indicated of the disconnection with a warning tone, few minutes prior to the disconnection. Such control can be exercised selectively over the users.

 

CUG over GSM/UMTS(3G)
ETERNITY NE offers in-skin GSM/UMTS(3G) module in which two GSM or UMTS (3G) SIMs can be inserted. An organization can take an advantage of the CUG facility offered by service providers. Consider an office with workforce of 10 on field and 20 in office and their requirement is to communicate on day-to-day basis. It is possible to offer 10 CUG SIMs to the field and 2 SIMs can be inserted on the GSM/UMTS(3G) card plugged-in to the system. These 2 SIMs are accessible and shared between the office and field staff. Hence, any call made between the office and field staff falls under a closed user group, saving telecom cost.

 

Toll Control
It is possible to restrict/allow calls to certain numbers or numbers starting with specific prefix. The calling rights can be programmed distinctly for various users.


Features List

Auto-Attendant
Hold
Automatic Number Translation Hot Desking
Backup-System Configuration, Software, SMDR Hot Outward Dialing
Barge-In Hotline
Boss Ring Hunting/User Groups
Call Back on Mobile Port Incoming Call Management
Call Budget on Extension Last Number Redial
Call Budget on Trunk Least Cost Routing (Time, Number, Time and Number)
Call Chaining Live Call Screening (Voice Mail System)
Call Cost Calculation Live Call Supervision
Call Cost Display Logical Partitioning
Call Duration Control Manual BTS Selection
Call Follow Me Maturity (Polarity Reversal, Delay)
Call Forward (Busy, No Reply, Dual Ring and External Number) Meet Me Paging
Call Logs – Missed, Received and Dialed Message Wait Indication (LED, Shattered Dial tone, Voice Message)
Call Park (General and Personal Orbit) Mobile Extension (CLI based DISA)
Call Pick Up (Group, Selective) Mobile Twinning
Call Progress Tones (Programmable) Multi-Stage Dialing
Call Splitting Music-on-Hold
Call Taping Name Programming (Station, Trunk)
Call Transfer (Screened, On Busy, While Ringing, Trunk to Trunk) NAT and STUN
Caller ID Presentation and Restriction Network Selection (GSM)
Caller ID based Routing OFF-Hook Alert (DKP, IP phone)
Closed User Group
(With/Without Exchange ID)
Online SMDR
Conference – 6 Participants Operator (Single, Multiple)
Conference Dial-in Paging (DKP and IP Key Phone)
Conflict Dialing Peer-to-Peer Calling
Conversation Recording
Priority (Intercom and Trunk)
Daylight Saving Time (DST) Raid
Department/Group Call Return Call to Original Caller (RCOC)
Dialed Number Directory Scheduled Call Forward
Digest Authentication (SIP) Selective Trunk Access
Direct Dialing-in (SIP) SIM Balance Inquiry and Recharge
Direct Inward Dialing (DID) SIP and RTP QoS (VoIP)
Direct Inward System Access (DISA) Call Accounting System Interface (SMDR Posting)
Direct Station Selection Console (DSS Console) Station In-Service/Out-Service
Distinctive Rings SMDR (Incoming, Outgoing and Internal – 12000 calls)
Do-Not-Disturb (DND) SA and SE Mode
Do-Not-Disturb (Remote) System Fault Log
Door Phone (4-Wire) with Relay System Security (Passwords)
Dynamic DNS (DDNS) Time Zone Display
Dynamic Lock (Manual) Trunk Auto Answer
Embedded SIP Registrar and Proxy Servers Trunk Reservation
Emergency Calls Detection and Reporting Virtual Stations
Emergency Number Dialing Voice Mail Integration
External Call Forward Voice Mail to Email Notification
Fax over IP (T.38 Relay and Pass-Through) Voice Prompts for Tones
File Transfer Protocol Walk-in Class of Service
Flexible Numbering (Up to 6 Digits) Web based Programming
Forced Call Disconnection  
 

Product Range - ETERNITY NE

ETERNITY NE2 2 CO Ports, 2 GSM/UMTS(3G) Ports, 2 Digital Extensions, 4 SLTs and Up to 16 IP Extensions
ETERNITY NE3 3 CO Ports, 2 GSM/UMTS(3G) Ports, 2 Digital Extensions, 6 SLTs and Up to 16 IP Extensions
ETERNITY NE4 4 CO Ports, 2 GSM/UMTS(3G) Ports, 2 Digital Extensions, 10 SLTs and Up to 16 IP Extensions
ETERNITY NE6 6 CO Ports, 2 GSM/UMTS(3G) Ports, 2 Digital Extensions, 14 SLTs and Up to 16 IP Extensions
 
 
 
   
 
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Contact Person at office : Arun Sharma
 
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