RETAIN EXISTING INVESTMENT
Yesterday’s innovations turn into today’s legacy devices, while
technology still keeps evolving. New technologies keep emerging and
evolving dynamically. Such dynamism is difficult to be adapted and much
more difficult for the smaller ones. Fear of transition to new
technology and means, heavy investments in newer, multiple systems and
the concern for existing telephony system, infrastructure and terminals
becoming unusable; holds one from adapting a new communication means.
ETERNITY NE allows for a smooth migration from the old analog
telephone system to a new-age IP-PBX and at the same time values
original investment made in telephone sets and installation set-ups.
ETERNITY NE offers connectivity to the wired POTS, wireless GSM/UMTS(3G)
and packet IP networks. The converged platform supports analog and
digital extensions along with the new-age mobile and IP extensions. This
facilitates seamless communication between multiple networks, using a
variety of user endpoints.
The multi-function persona of NE reduces the total cost of
ownership eliminating the need to invest in third-party equipments such
as Auto Attendant, Voice Mail system, Fixed Cellular Terminal, Gateways
or SIP servers.
ADVANCE IP FEATURES
ETERNITY NE is an all-integrated IP-PBX with embedded Registrar,
Proxy and Presence Server. Up to 16 IP local or remote extensions can be
registered with the Registrar Server. The integrated Proxy server
performs various call control functions. ETERNITY NE can also register
itself as a client with the SIP proxy of a service provider. The
services availed thereby can be shared among the various IP users. The
integrated Presence server delivers advance features across the IP
extensions. An IP key Phone; a soft phone or any device with SIP client
may work as an IP extension of ETERNITY NE.
Unlike other IP-PBXs, it provides connectivity to
POTS, GSM and UMTS (3G) networks and supports analog, digital and mobile
extensions. Irrespective of the networks or the end user devices used,
ETERNITY NE allows seamless call routing between various networks and
delivers similar features across all user endpoints.
Portable Extensions
Teleworkers can connect to ETERNITY NE and its registered users
from anywhere, registering their IP extensions to the integrated SIP
server of NE. The remote users log in to the SIP server with a user-ID
and authentication password. A change in user location does not
necessitate a change in contact-ID.
The IP extension may be registered using fixed-line IP
connectivity or the Wi-Fi connectivity. Even in non-availability or
absence of wired internet/Wi-Fi connection, users can still register
with the SIP server over the GSM/UMTS (3G) mobile networks.
ETERNITY NE offers two slots to accommodate GSM/UMTS (3G)
interface cards with one SIM per slot. These SIMs can also wirelessly
connect to the data services offered by mobile networks and facilitate
VoIP Calling.
A remote user’s connectivity is maintained even when behind a NAT
or firewall. The embedded Dynamic DNS client ensures a remote user can
register to the IP-PBX configured for a dynamic IP without any hassle.
Calling any another extension of the system, accessing system
trunks or any of the telephony features, remains as simple as dialing
from a regular, wired extension. The users of ETERNITY NE can be spread
across globe and still enjoy alike features. This also negates the need
of any separate or multiple telephone systems at the individual branch
locations.
Call Forking
IP based communications offer wider terminal options such as an IP
phone, a softphone or mobile with SIP client. SIP provides a mechanism
called Uniform Resource Identifier (URI), mapping a user's identity to
multiple devices. With ETERNITY NE, up to three such devices can be
programmed for a single user. So, when a call is initiated, the same is
attempted to all (3) user terminals in parallel, known as call forking.
A user now experiences extended connectivity, no matter whether he
uses an office IP phone or his cell phone (with SIP client) while on
tour or a soft phone to communicate. The user can pick-up the call from
any of the active extension. This also eliminates the need to keep a
track of multiple contact addresses of a person.
Global User Groups
Multiple extensions can be grouped under a User Group. This
facilitates call reception between pre-defined users. On reception of a
call, the extensions will ring according to the assigned priorities.
With NE supporting IP extensions, the members of a single group can be
dispersed across locations.
Presence Awareness
Calling from one end of the world, the caller has no surety
whether the callee at the other end is available or not. The Integrated
presence server of ETERNITY NE maintains and distributes among its
users, the presence status of all the registered IP users. Statuses such
as, availability of the users (online, offline), their willingness to
participate in a communication session (busy, available on phone, out of
office and others) and also the preferred mode of communication (call
or text messaging) are maintained.
Presence status determines a user’s availability and preferred
mode of communication, even before a communication session is
initiated. Presence notifies that a colleague is available to talk and
then uses SIP messages to negotiate the means of communication and
establish the actual communication session. Knowing a user's status, it
is possible to reach a right contact, in right time and on the right
terminal.
An IP extension user can alter his presence status at his will
and intimate the same to others, instantly, through a Presence and IM
client. A caller can view the status of other colleagues on any presence
leveraging extension and thereby attempt a call only when the other
party is available, reducing the number of failed calling attempts.
Instant Messaging (IM)
Instant Messaging is a popular and convenient mode of
communication. Ability to communicate via text messages, adds an
additional and easy means to communicate with colleagues. Further, with
most IM clients, it is possible to alter one’s availability status and
intimate the same to others, instantly. ETERNITY NE identifies the users
as Presentities (whose status is to be viewed) and Watchers (one who
needs to know the status of another user). A Watcher SUBSCRIBES
(requests) the presence server for the status of presentity. If the
presenter has PUBLISHED (intimated) his status, the watcher can be
NOTIFIED (informed) about the status of presentity. An administrator can
grant certain users the right to not PUBLISH their status, yet avail
the presence and IM functionality.
SEAMLESS MOBILITY TO GIVE EXTENDED BUSINESS REACH
Business today has crossed geographic boundaries and so
organizations tend to have more and more branch offices along with the
workforce roaming in-between the branches and across the geography.
These mobo workers leave back their extensions at the office desk and
stay disconnected or else use multiple devices and contacts -work, home
and multiple cell numbers. The more devices one uses, the more
contact-IDs others need to remember in order to reach him. Instead of
being user-centric, communication becomes device-centric, leaving it for
the callers to guess the device which the callee may be using at an
instant. Usage of separate devices and multiple numbers, connecting as a
third-party to one’s own colleagues and the inability to leverage any
features of the high-end systems, hinders the productivity of this
challenged workforce.
Mobility Extensions
With support of mobility extensions, ETERNITY NE
replicates the functionalities of desk phones on a user’s mobile phone.
This allows the field workers to make and receive calls and use system
features, while roaming on field, using their standard mobile devices.
The mobile users can leverage PBX functions like Transfer, Forward,
Voice Mail, Directory Dial, Conferencing and others. ETERNITY NE offers
the connectivity to GSM/UMTS(3G) networks with an optional module. It
supports all popular frequency bands of GSM/UMTS(3G) networks. Use of a
particular frequency band is user selectable.
Direct Inward System Access (DISA)-Automatic
This feature allows a mobile user to access the
system without the need to provide any authentication details. A user
gets system access based on his CLI. The system can remember 999 such
numbers and whenever the user calls the system, it automatically grants
him access to dial internal extensions, make long distance or
international calls using system trunk resources and access various
system features.
System Call Back
ETERNITY NE recognizes a list of numbers as its
trusted callers and allows them to access system features and resources
remotely. Making it simpler, these trusted numbers receive a call back
on their mobile phone by just leaving a miss call on the system’s mobile
port. On answering the call, these users can be granted system access
or landed to the operator or else given a direct inward dial access.
Such a call back mechanism brings added benefit of centralizing call
billing as the remote workers only need to place a miss call and it is
the system which then takes over the complete call activity.
INTELLIGENT FUNCTIONS
ETERNITY NE is engineered to deliver all
advance features and functionalities to the small businesses. It
delivers superior features to its users, such as remembering access
codes for easy and speed dialing, forwarding calls to desired extension,
establishing conferencing circuits for multi-party conversations,
re-attempting calls at unsuccessful trials, screening live calls,
recording conversations and many others. Incoming calls can be
automatically directed to specific users; else distributed among a group
of users as per defined priorities. Outgoing calls are attempted via
the most cost-effective network calculating various routing algorithms.
The dial plans can be unlike for different users and flexibly revived as
per the time of calling.
Auto Attendant
A built-in auto attendant enhances the customer
calling experience. It keeps an organization running 24×7, greets
callers depending upon the time of the day, plays music when customers
are on hold, allows the caller to directly reach an extension without
operator assistance and does it all in a smooth and pleasant manner.
ETERNITY NE can handle up to 5 calls simultaneously, a virtually
impossible feat to accomplish for a human operator.
Automatic Number Translation
ETERNITY NE offers connectivity to POTS,
GSM/UMTS(3G) and IP networks. When a call is placed, the system
calculates various algorithms and places the call over the most
cost-effective route. The user is thereby not aware of the trunk line
used for establishing the call. Also at times, the dialed number needs
prefix addition (country/area codes) or stripping to be understood by
the destination network. The Automatic Number Translation feature of
ETERNITY NE alters the numbers dialed by the users for any such
modifications. A user thereby has the convenience of directly dialing
desired numbers without worrying on which network the call is going to
be placed. This prevents the user from remembering various area/country
or trunk access codes, eliminating complex dialing procedures.
Caller-ID based Routing
Based on the Caller-ID details, an incoming
call can be routed to a pre-defined extension. For example, important
business calls may be directed to the higher authorities, calls with
specific Caller-ID may be directed to specific departments, while calls
from anonymous numbers may be directed to the customer support teams.
Users with Digital key phone or IP phone can also have display of the
caller
’s name, if programmed accordingly.
Least Cost Routing (LCR)
ETERNITY NE helps to reduce telecom cost
significantly by intelligently placing outgoing calls depending up on
time of call, number dialled or the network to be used.
ETERNITY NE can be programmed to select only a particular trunk
line for making long-distance calls. A specific network may be used to
make calls during day-time, but a different one for making local calls
during night hours. It can even be programmed in such a way that for
calling any Mobile number, only a particular trunk line is used. All
this happens automatically! With Matrix ETERNITY NE, one can rest
assured that every call being made outside your organization is always
at the least cost!
Logical Partitioning
In fulfillment to the telecom regulatory
requirements of different countries, ETERNITY NE comes with special call
control feature ‘Logical Partitioning’ which enables flexible
programming to allow or restrict calls to be routed between VoIP and
Public switched PSTN or GSM/UMTS(3G) networks.
Return Call to Original Caller (RCOC)
A call attempt may be unsuccessful if the
called party is busy, does not pick up the call or due to any network
issues. ETERNITY NE logs such unsuccessful calls in a RCOC table with
details about the caller, number dialed and time of call. With these
details available, if a call back is received from any of the called
number, it is possible to route the call to the specific caller who
attempted a call to the concerned number. This greatly reduces
communication delay and also eliminates the need for operator assistance
to redirect the call. With support for mobility and IP extensions,
ETERNITY NE extends the feature utility outside the office premise.
Scheduled Call Forward
This feature allows users to forward their
extension calls to desired external numbers. Further, it is possible to
forward calls to different numbers as per the day-timing. It is a great
utility feature for those who can’t afford to miss a single business
call.
Imagine, a sales executive, receiving calls at his office
extension on his mobile number while making a sales call on the field
and receiving the same on his home number during the non-working hours.
Each of the ETERNITY NE users can define their own set of preferred
numbers at which they would like to receive the business calls and the
system delineates the calls accordingly.
ADVANCE VOICE MAIL SYSTEM
The integrated Voice Mail in ETERNITY NE is
designed to deliver all possible voice applications which typically
require an external Voice Mail System.
Flexibility
The Voice Mail functionality can be allocated
selectively to few or all the users. The voice mail box size is
configurable differently for all the NE users. A default 2GB USB stick
supports up to 36 hours of recording. The size of voice mail storage is
expandable, replacing the USB stick with one having a higher storage. In
case, an extension is shared between multiple users, the single
extension may be granted multiple mailboxes to maintain message
segregation.
Personalized messages recorded in users own voices are played
to greet the callers and while guiding them to the voice mail. When
busy, user may divert his calls to his voice mail. But, some of these
calls may be urgent and may need an immediate attendance. NE allows a
user to listen to the call being recorded in the voice mail for few
initial minutes. The user can thereby screen an incoming call and decide
whether he needs to attend it or continue the storage in voice mail.
In event of non-availability in office, redirecting messages to
colleague’s mail box is possible. Individual distribution lists share
messages among group of users. Messages can be tagged and forwarded to
selective mailboxes or broadcasted to all users at a go. Recording of
on-going conversations for future reference and calls made or received
from specific numbers can be taped.
Note: Use of call recording feature of ETERNITY NE should be done with compliance to local laws and regulations.
Message Notifications
ETERNITY NE can be directed to provide a
message notification in a multiple ways. Visual, discriminating dial
tone, ringers or an audio message-the user can choose the type of
message wait indications he needs. The notification may be received
immediately, as soon as a message arrives or at scheduled time
intervals. External numbers can also be programmed for such
notifications; the external number may be a user’s residential number or
his mobile wherein he intends to be notified during the non-working
hours. The destination numbers can also be different as per the time
zone.
Remote Access
Voice Mails can be retrieved by calling to
Voice Mail server using individual access codes. A Voice Mail can be
stamped for its date and time of arrival and can be notified to the user
at the time of retrieval. The integrated SMTP client functionality
enables a Voice Mail to be delivered as an attachment to the user’s
Email-ID. Access to voice mail boxes is secured by individual passwords.
SIMPLIFIED MANAGEMENT
The enterprise-grade features and
functionalities offered by ETERNITY NE require no special training or
high-level of expertise to be managed.
Ease of Installation
The system installation is very simple and
straightforward that an end user can also do the installation and
required configuration. The compact IP-PBX can be mounted in a rack, on
the wall or the table-top. Dedicated RJ11 ports are provided to simplify
connectivity and cabling. ETERNITY NE can be configured to match the
telecom standards of the country where it is installed. Time Zones, Day
Light Saving, Date-Time Format, CLIP Variants, Impedance, etc., can be
set as per specific country telecom requirements. The multi-function
persona of NE saves one from multiple system management and the endless
hassle that follows such architectures.
Remote Management
ETERNITY NE comes with built-in web server
functionality which makes it possible to configure the system from a
remote location, saving time and cost of providing essential technical
support. It supports multiple languages like English, French, Spanish,
German, Portuguese and Italian. An administrator can monitor and manage
system features, users and feature access in real-time. A new user can
be added, granted calling rights, defined under a user group, granted
voice mail access with a few clicks from the intuitive GUI itself. An
administrator can also easily monitor the network and various trunks
status from the web interface.
Monitoring and Management Reports
ETERNITY NE has CDR capacity to record 12000
calls details. The system also maintains a log of its own activities and
error reports. Detailed reports can be generated, backed-up and printed
for later reference. It also supports debug at various functional
levels via an embedded syslog client. These logs can be sent over the IP
network for remote diagnosis and troubleshooting.
PRODUCTIVITY BOOSTING FEATURES
Auto-Redial
ETERNITY NE can be instructed by the user to
keep dialing a busy number repeatedly, till the call gets through. The
system can be set for auto-redial priority as low or high, wherein the
redial intervals and the number of redial attempts vary depending on the
priority.
Auto-Answer
This enables an operator to answer any
incoming call automatically and saves time required to pick up the
handset or pressing speaker key again and again. Further, if a headset
is used then incoming speech audio can be heard directly on the headset.
Distinctive Ringing
The system can be programmed to provide
different ring cadences to the user depending on the call origination.
Eight types of ringing cadences can be set for different call types like
internal calls, calls from boss, emergency, door phone, alarms, auto
redial, etc., to alert the users about the type of call they are
receiving.
Conference
ETERNITY NE supports up to 6 users, office or
field employees to participate in a single conference without
compromising the speech quality.
Conference Dial-in
This unique feature allows participants of a
conference to dial into a live conference at a scheduled time just by
simply dialing a code. Certainly, a great time-saving feature!
Hot Outward Dial
This function is of great use for those
stations which make more trunk calls than internal calls. As soon as the
station user picks up the receiver, user gets access to the desired
trunk line, saving time and effort. This function also offers a variant
whereby a specified telephone number may be dialed either immediately as
the handset is picked up or after a pre-defined delay.
Memory Dialing
ETERNITY NE offers a memory space of 999
numbers where frequently called numbers can be stored along with the
name. User can dial any of these numbers with an access code followed by
an index number. It is common for all the users. Users with Digital and
IP key phone have the flexibility of dialing directly by name and hence
are not required even to remember index numbers.
Multi-Stage Dialing
Many times it is required to dial multiple
number strings before the actual number. An abbreviated short code can
be programmed to replace these long strings of number by shorter codes,
with the flexibility to dial all the codes and the number together,
instead of dialing in multiple stages.
Priority
Certain calls like call from CEO, call from
special or private trunk line, call on hotline, etc. requires higher
priority of access over others. ETERNITY NE allows calls from the senior
executives get priority over others, instead of waiting to get
connected to a station or trunk.
COST CONTROL FEATURES
Call Budget on Extensions
It allows one to set a monthly call budget
individually for all users in order to control the usage of system
resources. The system automatically restricts outward dialing privileges
of an extension if the user exceeds the call budget value.
Call Budget on Trunks
Attractive schemes of free minutes or
talk-time per month/year offered by different service providers can be
leveraged by defining call budget in terms of amount and minutes on the
trunks i.e. TWT (CO) lines, GSM, UMTS (3G) and SIP. Once the budget gets
exhausted, it does not allow further outgoing calls. Amount and minutes
consumed on each trunk port can be cleared either manually or
automatically on specified date of every month, to a specified value.
Call Duration Control
This call control feature is used to disconnect
calls after a pre-defined duration. A caller can be indicated of the
disconnection with a warning tone, few minutes prior to the
disconnection. Such control can be exercised selectively over the users.
CUG over GSM/UMTS(3G)
ETERNITY NE offers in-skin GSM/UMTS(3G) module
in which two GSM or UMTS (3G) SIMs can be inserted. An organization can
take an advantage of the CUG facility offered by service providers.
Consider an office with workforce of 10 on field and 20 in office and
their requirement is to communicate on day-to-day basis. It is possible
to offer 10 CUG SIMs to the field and 2 SIMs can be inserted on the
GSM/UMTS(3G) card plugged-in to the system. These 2 SIMs are accessible
and shared between the office and field staff. Hence, any call made
between the office and field staff falls under a closed user group,
saving telecom cost.
Toll Control
It is possible to restrict/allow calls to
certain numbers or numbers starting with specific prefix. The calling
rights can be programmed distinctly for various users.
